Complaints
How can we be better?
At Tempest Resourcing, we take complaints seriously and view them as an opportunity to learn, improve, and ensure our service consistently meets the high standards we set ourselves. If you’ve experienced something you’re not happy with, we want to hear from you.
How to make a complaint
If you have a concern or would like to raise a formal complaint, please contact:
Chloe Smith
Head of Talent
0203 651 3181
customercare@tempestresourcing.co.uk
Or write to us at:
Tempest Resourcing
Chloe Smith
Walbrook Wharf
78–83 Upper Thames Street
London
EC4R 3TD
What happens next
Once we receive your complaint, we will:
- Acknowledge it promptly and confirm who will be handling it
- Aim to resolve the issue quickly and fairly
- Keep you updated throughout the process
- Let you know if more time is needed for a full investigation
If you’re not satisfied with the outcome, your complaint may be escalated to Senior Management for further review.
Independent review
If your complaint remains unresolved, you may contact:
Recruitment and Employment Confederation (REC)
Dorset House, 1st Floor, 27–45 Stamford Street, London SE1 9NT
www.rec.uk.com
Or
Employment Agencies Standards Inspectorate (EAS)
Part of the Department for Business and Trade
www.gov.uk