Detailed Job Description

Head of Resident Services

An exciting opportunity has arisen for an experienced Head of Resident Services to join a highly respected Housing Association committed to improving lives and ending homelessness.

This role offers the opportunity to lead a critical operational service responsible for maintaining and improving housing assets while ensuring residents receive a high-quality, customer-focused service.

Reporting directly to the Director of Operations, the successful candidate will take ownership of Property Services, Repairs and Maintenance, Asset Management, Building Safety Compliance and Cleaning Services across the Association's housing portfolio.

Key Responsibilities

• Lead and manage the Property Services team, ensuring delivery of an effective and customer-focused service.
• Oversee responsive repairs, planned maintenance, cyclical maintenance programmes and major works projects.
• Develop and implement long-term asset management strategies to protect and enhance housing stock.
• Ensure compliance with all statutory, regulatory, health and safety, fire safety and building safety requirements.
• Manage external contractors, consultants and service providers, ensuring high performance and value for money.
• Monitor repairs performance and service delivery against agreed KPIs and resident satisfaction measures.
• Lead service improvement initiatives and ensure continuous improvement across Property Services.
• Manage departmental budgets, expenditure and financial controls effectively.
• Ensure accurate performance reporting to Senior Leadership Teams and Board members.
• Maintain robust systems for stock condition data, compliance monitoring and record management.
• Promote resident engagement and involvement in service development and performance scrutiny.
• Support organisational objectives through strategic planning, risk management and operational leadership.

About You

To be successful in this role, you will possess significant experience within Housing, Property Services or Asset Management environments and have a strong understanding of compliance and building safety responsibilities.

You will be an effective leader with the ability to manage teams, contractors and complex service delivery programmes while maintaining a strong customer focus.

Essential Experience

• Significant experience within Housing Associations, Social Housing, Local Authority or Property Services environments.
• Proven experience managing repairs, maintenance and asset management functions.
• Strong understanding of building safety, fire safety and health and safety compliance.
• Experience managing contractors and service level agreements.
• Budget management and financial control experience.
• Ability to analyse performance data and drive service improvement.
• Strong stakeholder management and communication skills.
• Experience leading and developing high-performing teams.

What's on Offer?

• £56,238 per annum
• 3-4 Month Contract
• 35 Hour Working Week
• Opportunity to work for an organisation making a genuine difference to residents' lives
• Senior leadership responsibility with significant operational impact
• Collaborative and supportive working environment

If you have a passion for delivering outstanding resident services, maintaining high-quality housing assets and leading successful property service teams, we'd love to hear from you.

Apply today with your most up-to-date CV.