Housing Officer - Supported Housing

Location: North London & Hertfordshire (Field Based)
Salary: Up to £40,000
Job Type: Permanent

Job Description

An exciting opportunity has arisen for an experienced Housing Officer to join a growing Housing Association supporting residents across North London and Hertfordshire.

Working in a field-based role, you will deliver a high-quality tenancy management service to residents living within supported housing schemes, helping them sustain their tenancies while working alongside support providers and external agencies.

Key Responsibilities

• Manage a portfolio of supported housing tenancies.
• Conduct tenancy sign-ups and tenancy terminations.
• Complete and monitor Housing Benefit applications.
• Manage rent and benefit-related queries.
• Investigate and resolve Anti-Social Behaviour cases.
• Work closely with support providers to ensure successful tenancy sustainment.
• Carry out scheme inspections and annual tenancy reviews.
• Liaise with local authorities, social services and partner agencies.
• Monitor void properties and support re-letting activities.
• Ensure compliance with housing legislation and organisational policies.

About You

You will have previous experience working within a Housing Association or Social Housing provider in a Housing Officer or similar role.

You'll also possess:

• Strong tenancy management experience
• Housing Benefit knowledge
• Experience managing ASB cases
• Excellent communication skills
• Ability to work independently across multiple sites
• Strong organisational skills
• CIH Level 3 qualification (desirable)
• Understanding of Supported Housing (desirable)

This is an excellent opportunity to join a supportive organisation committed to delivering outstanding housing services to vulnerable residents.