Job Title: Housing Officer
Location: London Borough (Hybrid - 2-3 days on site)
Contract: Temporary / Ongoing
Salary: £21.23 PAYE / £27.70 Umbrella
Role Overview
The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed.
Key Responsibilities
Tenancy & Estate Management
Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained.
Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges.
Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors.
Respond to complaints, tenancy breaches, and neighbour disputes.
Income Recovery & Rent Arrears
Monitor rent accounts and take early intervention to prevent arrears escalation.
Negotiate realistic payment arrangements and provide support around welfare benefits.
Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy.
Anti-Social Behaviour (ASB) Management
Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions.
Work collaboratively with police, support agencies, and community partners to manage cases.
Customer Support & Advocacy
Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support.
Engage with vulnerable residents with empathy, ensuring access to relevant support services.
Records & Compliance
Maintain accurate, timely case notes on housing management systems.
Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies.
Produce reports, statements, and documentation as required.
Person Specification / Skills & Experience
Experience in social housing, tenancy management, or a similar frontline role.
Strong understanding of rent arrears management and income recovery processes.
Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding).
Confident handling difficult conversations and managing conflict.
Excellent communication skills, both written and verbal.
Ability to work independently, manage a busy caseload, and use good judgment.
Strong IT skills and experience updating case management systems.
Ability to build positive relationships with tenants, colleagues, and external partners.
A valid UK driving licence is desirable (depending on local authority requirements).
