Housing Officer

We are currently working with a housing provider in West London who is looking to appoint an experienced Housing Officer on an initial 3-month temporary contract.

This role will be responsible for managing a defined patch, providing a visible neighbourhood presence and delivering a proactive housing management service to residents. The successful candidate will be comfortable managing a varied caseload, including tenancy management, anti-social behaviour, resident engagement and estate management matters.

Key Duties

• Managing a designated housing patch and acting as the first point of contact for residents.
• Investigating and managing ASB cases, neighbour disputes and breaches of tenancy.
• Carrying out regular estate inspections and ensuring communal areas meet required standards.
• Undertaking tenancy visits, audits and property inspections.
• Working closely with internal teams and external agencies to resolve complex tenancy and neighbourhood issues.
• Managing low-level tenancy enforcement cases and taking appropriate action where required.
• Supporting residents to sustain their tenancies and access relevant support services.
• Responding to complaints, service requests and Member enquiries within agreed timescales.
• Maintaining accurate case records and updating housing management systems.

Please send your CV in the first instance.