Housing Officer

Organisation: Torbay Council
Contract: Initial 3 Months (Likely Extension)
Start Date: ASAP
Working Pattern: Hybrid - Office, Site Visits, and Remote Working
Location: Torbay Area

Job Overview

An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment.

The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities.

Key Responsibilities

• Manage a portfolio of council properties and housing schemes
• Deliver tenancy management services including successions and tenancy changes
• Manage rent arrears and support income recovery processes
• Investigate and resolve anti-social behaviour (ASB) cases
• Conduct estate inspections, tenancy visits, and property inspections
• Provide housing advice and welfare benefit guidance to tenants
• Work collaboratively with external agencies including social services and police
• Support void management and lettings processes
• Maintain accurate records and ensure compliance with housing legislation
• Promote tenancy sustainment and community wellbeing

Candidate Requirements

• Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer
• Strong knowledge of housing legislation and tenancy management
• Experience managing ASB cases and rent arrears
• Experience conducting estate inspections and tenant visits
• Ability to work with vulnerable tenants and partner agencies
• Strong organisational and record-keeping skills
• Full UK driving licence and access to a vehicle
• Ability to work independently and manage caseloads effectively