Housing Officer

📍 North London & Hertfordshire (Field Based)
💰 Up to £40,000 per annum
📄 Permanent
🚗 Full UK Driving Licence & Access to a Vehicle Essential

Job Description

An excellent opportunity has arisen for an experienced Housing Officer to join a specialist Housing Association providing supported housing for adults with learning disabilities and mental health needs.

This is a field-based role covering a patch across North London and Hertfordshire, including areas such as:

• Enfield
• Hillingdon
• Stevenage
• Watford
• Surrounding North London & Hertfordshire locations

You'll take ownership of your own patch, working closely with residents, support providers and external agencies to deliver a high-quality housing management service.

This role would suit someone who enjoys working independently, can confidently manage a busy caseload and is comfortable making decisions in a fast-paced operational environment.

Responsibilities

• Manage a patch of supported housing properties
• Complete tenancy sign-ups and tenancy sustainment visits
• Carry out estate inspections and home visits
• Investigate and manage ASB and tenancy breaches
• Manage voids and lettings
• Support Housing Benefit applications and tenancy-related queries
• Monitor rent accounts and work alongside income teams
• Identify safeguarding concerns and make appropriate referrals
• Coordinate repairs with contractors and internal teams
• Build strong relationships with support providers, local authorities and external agencies
• Maintain accurate housing records and ensure compliance with housing legislation

Essential Experience

• Previous experience working as a Housing Officer, Neighbourhood Officer or Tenancy Officer
• Housing Association or Social Housing experience
• Strong tenancy management experience
• Experience managing ASB cases
• Estate inspections
• Safeguarding knowledge
• Rent arrears and tenancy sustainment
• Excellent communication and customer service skills
• Ability to work independently and manage your own workload

Essential Requirements

• Full UK Driving Licence
• Access to your own vehicle
• Willingness to travel across North London and Hertfordshire
• Right to work in the UK

Salary & Benefits

• Up to £40,000 per annum
• Permanent position
• Opportunity to join a growing Housing Association
• Supportive and collaborative team
• Ongoing training and professional development
• Immediate interviews available