Job Advert: Welfare and Complaints Officer - Brent (Orisha/Arpeggio Properties)
Location: Brent (near Willesden)
Salary: £28,000 - £33,000 per annum
Contract: Temp to Perm | Full-Time (Office-Based)
Sector: Supported Housing / Tenant Welfare
About the Role
We're working with Orisha/Arpeggio Properties, a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent.
This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You'll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience.
Key Responsibilities
Handle tenant welfare and complaint enquiries.
Manage and resolve Stage 1 & 2 complaints effectively.
Check tenancy deeds and maintain accurate case records.
Escalate higher-level issues to senior management.
Provide clear, empathetic communication and follow-ups.
About You
Experience in housing, welfare, or complaint handling roles.
Confident, calm, and professional communicator.
Strong admin and organisational skills.
Proficient in Microsoft Office.
Positive attitude and resilience under pressure.
What's on Offer
Salary: £28K-£33K p.a.
Temp-to-perm with long-term potential.
Supportive, structured working environment.
On-site role with a people-focused housing team.
How to Apply
If you're passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details.
