The People Behind Complex Care: How Tempest Finds the Right Support
When it comes to Complex Care, there’s no “one size fits all.” Every person we support has their own needs, routines, and personality - and finding the right people to match that is where it all begins.
Finding the Right Fit
For us, experience is important, but attitude matters even more. That’s why we always interview our candidates face to face -either in person or over Teams. It’s the best way to really get a feel for who they are, not just what’s on their CV.
We’re looking for people with that “can-do” attitude. The ones who bring patience, positivity, and a genuine willingness to go the extra mile. Because when you’re supporting someone with complex needs, it’s those personal qualities that make the biggest difference.
Building Relationships That Last
Our job doesn’t stop once someone starts a placement - in fact, that’s where it really begins. Aftercare is a huge part of what we do, because we want every individual and family to know we’re here for them.
Whether it’s a big issue or something small, we’re always available - 24/7. Being honest, transparent, and empathetic is at the heart of everything we do. And sometimes, having a good sense of humour helps too. It’s all part of showing that we care and that we take the time to get it right.
What People Say About Us
The feedback we get from clients, candidates, and families means a lot to us. The things we hear most often are:
- We react quickly when situations change.
- We always put the person first.
- We genuinely care about the people we support.
- We're honest - even when it's not the easiest route.
That honesty builds trust, and that’s what long-term support is all about.
Why Tempest Stands Out
We might be new to the Complex Care sector, but our experience runs deep. We know what works and just as importantly, what doesn’t. That knowledge helps us shape the support we provide so it’s always tailored to the person, not just the paperwork.
The Challenges and the Rewards
Every new placement comes with its own challenges, especially at the beginning. The transition period can be tough - new faces, new routines, and a different environment to get used to. But once that trust starts to build, it’s amazing to see the change. Watching someone settle in, open up, and start to grow day by day is what makes this job so special. That’s the part that reminds us why we do what we do.
If you’re looking for a trusted team to deliver compassionate, person-centred Complex Care - or if you’re a support professional ready to make a real difference - get in touch with us today. Call us on 020 3651 3181 or email complexcare@tempestresourcing.co.uk to learn more about joining or partnering with our Complex Care team.
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