📑 Reviews & Complaints Officer
📍 Windsor & Maidenhead (Hybrid)
📅 Contract Opportunity
The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints.
This is a specialist role requiring strong legislative knowledge and high-level written ability.
Key Responsibilities:
Conducting Section 202 statutory reviews
Reviewing S184 decisions
Managing Stage 2 complaints investigations
Drafting legally robust review decisions
Liaising with Legal Services where required
Ensuring compliance with Ombudsman standards
Requirements:
Strong working knowledge of Housing Act 1996 (Part 6 & 7)
Experience conducting statutory housing reviews
Experience handling complex housing complaints
Exceptional report writing skills
Local Authority experience essential
💼 Rate: Competitive and flexible subject to candidate experience.
